FAQ's

• How do I earn points?+

  You earn 1 point for every dollar spent. Points will automatically be added to your account for you to redeem on future rewards. Please note that you must create an account to redeem your points. Any discount code/gift card value used at checkout will not contribute to your point earnings.

• How can I use my points?+

  Points can be redeemed for select Daily Essentials or can be used as a discount on our Resets.

• Is there a limit to the number of points I can earn?+

  There's no limit to the number of points you can earn, and there's no limit to the number of friends you can refer!

• Do I receive points for past Kroma purchases?+

  You will begin earning eligible Loyalty points from April 13, 2022 onward. Any purchases made prior to this time will not be eligible toward Kroma Rewards.

• Can I use my loyalty points and apply a discount code?+

  Yes! To do so, first add your redeemed item to your cart, then enter your discount code at checkout in the text box labeled "Gift card or discount code.”

• Do points expire?+

  Yes, your points expire after 12 months after the issuance date.

• How do I earn points for my product review?+

  You must be a verified buyer. Please submit your review through the Review Request Email that will be sent to the email address associated with your order 14 days after your purchase.

• Will my rewards products arrive with my non rewards products?+

  Your rewards products will be processed and shipped out in the same manner our non-rewards products ship. If you order a Daily Essential and a Reset in the same order, they will process and ship out separately.

• What happens if I return an item purchased with Points?+

  Any items purchased with Points may only be exchanged for a refund of the applicable Points redeemed for such item. If Points and cash were used, the amount of cash and Points used for the purchase will be refunded respectively.